FAQs

ORDERS

HOW MUCH IS DELIVERY? 

We ship internationally; we have a standard international rate:

UK Standard Shipping - £1.95 (3-5 working days)

UK Next Day Delivery - £2.45 (1 working day)

Free UK Standard Shipping for orders above £15

International Standard Shipping - £4.95 (7-10 working days)

International Tracked Shipping - £9.95 (5-7 working days)

WHEN WILL MY ORDER BE SHIPPED?

Orders will be processed and dispatched within 1-3 working days.

Delivery time will depend on your chosen method of shipping.

CAN I CHANGE OR CANCEL MY ORDER? 

You may change or cancel your order within 8 hours of placing your order. 
Please send us your cancellation or change request within 8 hours of ordering.

Do note that once your order has been sent out, your order cannot be changed or cancelled. 

Please double check before placing your order. 

If you've put in the wrong delivery address on your order, please contact us as soon as possible. Once the parcel is sent out, we will NOT be able to re-route or direct your parcel to another address. We take no responsibility and refunds will NOT be made for orders placed to the wrong address. 

RETURNS / EXCHANGES

CAN I EXCHANGE/RETURN MY ITEM(S)?

We offer a 14-day returns policy. Please contact us within 14 days with your order number, a brief explanation of why you are returning the goods. We do not refund shipping fees for returns.
 

We offer a 14-day exchange, please contact us within 14 days with your order number, which colour/size you want to exchange for.

We will then give you an appropriate shipping address. We do not refund shipping fees for exchanges.

Please note we cannot refund earrings because of hygiene reasons. However, we are able to refund such items if it is faulty or damaged upon arrival.

 

HOW DO I CONTACT ETC.STYLE?

Please drop us a message via our Contact Us page and we will get back to you within 24 working hours.

JEWELLERY CARE

At etc.style, we take our products seriously and we want them to be able to stand up to day to day pressures. However, to ensure longevity of the earrings, it's best to give them the care they need as well. But with that said, all fashion jewellery will experience normal wear and tear over time.

How to care for your earrings- 

- Avoid any moisture (includes sweat, lotion, sunblock and perfumes)

- Avoid friction 

- Store in a dry place 

- Clean with a soft dry cloth

IMPORTANT: If you have highly sensitive skin, we advise caution to anyone wearing any kind of metals on their skin for prolonged periods. If you are aware that you have sensitive skin and are prone to reactions we take no responsibility for any reactions that may take place and it is the responsibility of the customer to ensure all precautions are taken. If you have any questions regarding any of our materials please contact us before purchasing and we would love to help.